Policies and Regulations
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Please see my Square booking site for current availability.
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I offer appointments outside regularly selected hours for an additional fee of $20.00.
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I offer select services to be mobile (lashes and spray tanning) for an additional fee of $20.00.
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All appointments must be confirmed written or verbally by the technician before the time of service. If you do not receive any kind of confirmation, assume your appointment does not exist.
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How to Book an Appointment
To book an appointment online, click the "Book Online" tab in the website menu. Or, you can contact me if you have any questions about an appointment or service, then I can add your request manually.
You can also book with me through the "Book Now" tab on my Instagram, linked in the website header. Appointments can only be booked twelve hours before the desired appointment time. If you want to book less than twelve hours before the appointment, please contact me for availability and scheduling.
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BEFORE YOUR APPOINTMENT:
PLEASE CLICK THE FOLLOWING LINKS AND COMPLETE THE CORRESPONDING FORMS BEFORE YOUR SERVICE. Clients who do not complete the forms will not be serviced until they do so. The first and second forms linked below must be completed by all clients. Please also fill out the form(s) relevant to your scheduled service(s).
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Please review the sections below on how to prepare for your appointment. Or feel free to contact me with any questions or concerns you may have.
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At Your Appointment
Once your appointment is booked and confirmed with the technician, there are only a few more things to know.
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Make sure you have completed your intake forms - there may be multiple that need to be filled out based on what services you are getting. If your forms are not filled out before service, time will be deducted from your service for you to do so.
When you arrive for your appointment, please wait in your vehicle until your appointment time. Please notify me when you have arrived, and I will let you know if I'm ready for you.
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At this time, Rebella Artistry is a private, one-room studio in a residential address. The address is not given until an appointment is booked, for safety and privacy reasons. The studio is located a few minutes from the center of the neighborhood of Millvale in the city of Pittsburgh. There is free parking available on the street.
There is a gentle giant of a dog living in the residence, so please notify the technician if you have an aversion to animals. The dog is not allowed in the studio space while clients are present for safety and sanitary reasons.
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Late & No Show Policies
As with any appointment-based business, it is preferred that all clients arrive at their appointments on time. Please keep in mind that if you are late for your appointment, that causes disruptions to your service, the technician's time, and any other clients scheduled after you. If you are more than fifteen minutes late, the technician may or may not be able to accommodate you for a complete appointment. If you are more than twenty minutes late without contacting the technician, you may be marked as a no-show.
Any clients that do not show up for their appointment without previously contacting the technician will be considered a no-show. If a client is a no-show for one appointment, a 50% deposit will be required to book their next appointment. If a client commits two no-shows, the client will no longer be welcomed at Rebella Artistry for services.
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Cancellation
Do you need to cancel your appointment? It's okay, s**t happens! Please notify the scheduled technician ASAP, preferably within a few hours of your appointment so the time slot may be freed. Please keep in mind there is a no-show policy for clients that do not show up without contacting the scheduled technician. In the case of a client-initiated cancellation, clients will be responsible for booking a new appointment. If the cancellation is technician-initiated, she will contact the client as soon as she is able about rescheduling.
Payment
Payments and gratuities will be accepted in person, in either cash (I do not always have change, so please make it exact) payment, or electronic debit/credit card payment (via Square). Payment is due at the time of service and before the client and technician part ways.
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Refunds
Under no circumstances will refunds be administered to any client for completed services.
If a client is unhappy with the service provided, please contact the technician to discuss your concerns/complaints. Services already administered and completed on a client will not be refunded, as the supplies used during the service cannot be returned, nor can the technician's time spent doing said service be returned.
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If a client is experiencing issues after the time of their service (discomfort or pain, an unusual amount of lash extension loss, spray tan patchiness, etc.) please contact the technician within 48 hours of your completed appointment to schedule a consultation, and if needed, a touch-up appointment free of charge. Any requests made after the 48-hour mark may or may not be honored by the technician.
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Guests and Minors
Under no circumstances will children under the age of twelve be permitted at your appointments. Any clients that arrive with a guest for an appointment without confirming it with the scheduled technician may not be serviced.
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Clients under the age of sixteen will not be serviced. Clients under the age of eighteen will not be serviced without written permission from a parent or guardian.
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*New mother exclusion*
If you have recently birthed a human (congratulations!), and your child is still in the mostly sleeping/eating phase, please contact me about arranging an appointment that is comfortable for both you and your newborn.
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COVID-19 Policies
As we are in times of the neo-plague, it is important that all clients follow the CDC-recommended guidelines for avoiding the contraction and spread of the Coronavirus. This means...
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1. Wearing a mask covering both your mouth and nose are optional during your appointment unless the technician instructs you to do otherwise. I will be wearing a mask during most services and am fully vaccinated myself.
2. If you suspect you have COVID-19, please get a negative test result before attending an appointment. The tests are free at several pharmacy chains and take a few days to process. Please do not endanger me or others for the sake of your vanity.
3. There is no penalty for canceling an appointment, but please inform the technician of the reasons why. If you are canceling an appointment based on the belief you may have or have been in contact with COVID-19, you are expected to have proof of a negative test result before being allowed to book a service and granted an appointment.
4. At this time, no guests are allowed to accompany clients who are being serviced.
5. I'll be real with you- if you refuse to wear a mask (claimed medical exemption, skepticism of effectiveness, other reasons and etcetera), or reject the severity of COVID-19, I will not take you as a client. There are several talented professionals in the city. I wish you luck in finding the right professional to serve you.
Private Studio
